772-216-2953 (between 8 a.m. and 8 p.m. Eastern)
We want you to be completely satisfied with your new home decor items. If you are unsatisfied with your new purchase, please call us at (772) 216-2953, or email us. We will accept returns up to 30 days from the arrival date of your product. Customer pays return shipping on items being returned due to non defects. Items that are damaged or defective, will be picked up by our shipping carrier and paid for by Tropical Wall Art. Please package items in the original box used in shipping your product. Credit will be a business check for the purchase price. Our Shipping costs are nonrefundable.
Items damaged in return shipping are nonrefundable and must be taken up with your shipper.
Shipping is $9.99 per order, with a shipping address in the lower 48 states (USA).
Shipping will be Federal Express (FedEx) Ground or United States Postal (USPS), from our warehouse. Merchandise should arrive 5-7 days after you place your order online.
FedEx ground makes deliveries on Saturdays.
For faster shipping, we use Federal Express (FedEx) Air.
Alaska, Hawaii and Puerto Rico orders, extra shipping costs will apply. We will email you shipping costs before charging your Credit Card. You can then approve or cancel your order.
We accept American Express, Mastercard, Discover, Paypal and Visa.
Sorry we are no longer shipping overseas or to Canada at this time.
What our Customers have been saying about us,
My order was delivered yesterday, Thursday, June 14th - thanks for the very prompt delivery. I opened my Tiki Bar (CA712) and it is just fantastic! Great color and detail and just perfect for me. Thanks again for your response and the prompt delivery - great items - I plan to order more. Craig D. Saint Louis MO. - 6/15/12
The two turtle statues ( 31550 and 31635 ) arrived today and they are just beautiful. The picture does not do them justice as they are more beautiful than pictured and excellent quality. I am very pleased with my purchases. Harriette H. - Ormond Beach, FL. 4/03/12
"I received my turtles (CW190 and C198B) and I LOVE them!! Thank you so much and I hope to do business with you again in the near future!!" - Melanie F., Waterbury, CT., 1/9/12
What Sharlene P. from Lansing MI. Rated us on Yahoo Shopping, 10/23/11.
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Good
Tropical wall art had a large wonderful selection. My items came very quickly and I was completely satistfied with quality and service.
I have already received the package. Great workmanship & Value. I use these to make 3-D murals ( Flying Duck CW583 and Ibis Pair CW299). If you are interested, I can send a photo.
Paul B.- Cooper City, FL. 9/16/11
I Just got my sign (Mermaid C902) & I just love it.
Linda S. - Marco Island FL. 9/15/11
The "tufted titmouse" wall sculpture arrived this afternoon, and I just have
to write and tell you how much I LOVE it! It looked nice from the photo on
the website, but sometimes they do and then they arrive and they're not as
high a quality as you expected. This time I am overwhelmed.... thank you,
thank you! It's EXACTLY what I was looking for! Now I'm anxiously
awaiting the Blue Jay wall sculpture I ordered, hoping (actually,
EXPECTING!) that it will be as lovely as this one.
Thanks so much, both for the beautiful product and for the speed in sending!
Susan C. - Bangor, Maine 6/7/2011
Received my order today and the Sandhill Crane ( CW290 ) is beautiful. Thank you for the prompt shipping. - Bea R. Perry MI. 3/17/11
The palm ( MM032CL ) arrived in perfect condition.
Superior packing. It is beautiful.
Now we have to figure out how to include it in our planned decoration.
Thanks a lot,
Yoram - Sarasota FL. 2/16/11
My husband and I have many pieces of your wall art. We have a beautiful school of fish
swimming across a bulkhead in our kitchen. We have your herons on each side of
our fireplace and we wake up every morning to see beautiful seagulls meandering in the sunshine.
Your work is exquisite. They light up my walls with happiness!
Mario and Vicki - Pasadena, Maryland 11/14/10
Thank you. I just want to say how happy I am with the art work (CW262 Finches). I am so proud to show it off! It's better than I ever expected. I'll be visiting your web site again, real soon. Jane O. - Lancaster PA. 10/26/10
What Mike L. From Louisville KY. Rated us on Yahoo Shopping, 10/11/10.
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
I received the shrimp (CO115) wall sculpture today in excellent condition and it is beautiful.
Diann P. - Camilla GA. 10/3/10
The sailboat is in the box and ready to go. It is a pleasure to do business with a company that honors their word.
Joyce K. - Friendswood TX. 9/6/10
It arrived! ( Heron MM106 ) It's more beautiful than I even imagined! It goes perfectly in our house...My husband -it is his birthday present-. Thanks so much!
Jane H. - La Plata MD. 9/3/10
Dave, I got the hummingbirds (CW551,CW553) and 3 dolphins (MM404) today. They are beautiful and really add to our decor. Thanks for the pen and the penguin ornament too. Every time I use the pen I will think of your company and probably want to order more items from you. Thanks again for your speedy service.
Roberta G.- Sacramento CA 6/11/10
I found it..I bought it...I love it!!! (CW512, Sandpipers )
Carol B.- Marion OH 5/28/10
Yes, it helps, and thanks so much for your quick reply – we love how this artwork ( Bon Temp, CA955 ) brightens our entry way! Being transplants to the New Orleans area, it captures a lot about the city, both in the specific items AND the attitude. Debbie K. - New Orleans LA. 4/25/10
Just to let you know after spending an hour in the post office I managed to clear the bonefish (CW364). They arrived so well packed, hats off to you on this one, there was no damage whatsoever.
Martyn has unpacked one of them, the other is a gift to his best friend in the U.K. so we have left this packed. He is highly delighted and said it was a lot better than he expected it to be - so thank you very much and also for the very excellent service you gave us.
We shall certainly come back to you again after the service you gave us.
Angie S.- Barbados 3/01/10
My shipment arrived just about an hour ago. I just want to thank you for your excellent service and quick delivery! I really like my hummingbirds! (CW554, CW556). Thank you again and I would be happy to recommend your store.
Phyllis H.- St. Petes Beach, FL. 2/3/10
Picked it up this week.(MM403 Dolphins) BEAUTIFUL!!!! Thank you.
A Hui Hou, Val P. - Ookala, HI. 1/26/10
I got it (Salsa Bailar, MM423) and it is a beautiful piece. Thanks!
Xuesong L. - Monroe Township, NJ 1/27/10
Received item ( Shrimp Wall, C244) ....love it!
Susan E. - Fort Myers, FL. 1/24/10
Thank you very much the ornament was a great addition and the shrimp ( CO115 ) was even better looking then it was in your catalog. Thomas E.- Richmond Hill,GA 1/08/10
I received my Mermaid (CA330) today. I want to tell you how happy I am with the service you provided. The artwork arrived faster than I thought it would, and it was well packed. The Mermaid is prefect for where I want to hang it. The colors are vibrant, and it looks even better than on line. I am very pleased, and wanted to say thank you. By the way, I live in Michigan, and today we got about a foot of snow, with blizzard like conditions, so having something tropical come today, makes it feel just a little bit warmer. HA! Oh yeah, I loved the ornament too!
Thanks again, Linda R. - Jenison, MI. 12/10/09
I just received my full order of 7 wall decor items from you and I love it
all! It's such cute stuff and so well made! I'm thrilled to have it in our
newly remodeled, tropical bathroom - it's perfect! And thanks for packaging
it all so carefully so that nothing would get bent, mashed or damaged in
shipping. I'm sure my friends will ask where I got this cool stuff and I
will refer them to your website. Thanks for the cute
ornament and pen too! Nice surprise!
Julia B. - Round Rock, Texas
Received both the mermaid on dolphin ( CA331A ) and dolphin with angelfish (CA332) metal wall art pieces today, via FedEx. Wanted to compliment you on a great packing job, as both pieces were received undamaged in perfect condition. Have mounted both on the wall and they are the centerpiece of the room. Also thanks for the palm tree ornament and pen, both adorable as my wife says! We will visit your website from time to time and wish you great success in your Keys business. All the best,
Gary and Debbie F.- Marshallberg, NC 10/08/09
I absolutely LOVE them!!!!! ( C233 Paradise Found Sign )
I bought them for my "future" grandchildren when they are born!!!! :-)
Jackie R.- Boxford MA. 9/25/09
We received our "Last Resort"(CA710) metal art, and love it! Also, it was packed so well, we really appreciated that, and look forward to viewing your site for future purchases. Thanks.
Kathy O. - La Place, LA 8/31/09
What a beautiful piece this Cattleya Orchid (CA187NAT) is!
The detail in the petals as well as the "moss" on the branches really adds to the demension of the wall art. The colors are true to the picture and very realistic.
Allthough it is listed as "out of stock", you can contact the owner of the store and he will attempt to make arrangements to have one made for you, as he did for me. Well worth the wait.
The stores owner also demonstrated great customer service through his communications, and is more then willing to make his customers happy.
I shall return to shop again!
Pat F. - Hudson FL. 8/27/09
Hello Dave!! Good Day To Ya!!!This Is Paul J C. I Just Had To Send You This Thank You Email For The Kind Service You Provided To Me!! I recd The Caribbean House Memo Board In Excellent Condition And I Want To Thank You Ever So Much For The Exchange!!!Also, For Allowing Me To Keep The Surfer Sign!!! That Was So Generous!!! Im Sorry That I Didnt Open It And Contact You Until 1 Year Later But As I Told You I Was Ill And Hospitalized Numerous Times!!! Thank You For Still Honoring The Return!! Most Places Would Not Have done so!! You Have Excellent Superior Customer Service and That Is Why I Keep Coming Back and Buying From You!!! Love Your Items!! Well, Thats All I Wanted To Say!! Take It Easy and Thanks So Much Again!! I Greatly Appreciated It!! Ill Be BACK!!!Take Care Dave BYE, Paul C. - Bristol, CT. 8/20/09
Cattleya Orchid (CA186NAT), I just received your art work today. It was packed so carefully...and it is awesome....the picture doesn't do it justice. I got tired of having to buy new wreaths for my front door...so I decided to get something light and colorful in metal and attach it with super strong tiny 'bullet magnets'...your piece is STUNNING in fact my only worry is that someone seeing it from the street will snatch it. It shows up perfectly from the street and it won't get dried out or faded like the wreaths. Overall I'm extremely pleased. Thanks June A. - Wellington FL. 8/01/09
Hello I received the surf shack yesterday and just love it! Thanks so much!
I will keep you in mind for future purchases!
Maria S. - Severna Park, MD. 7/28/09
I received my order over the weekend which consisted of the large sail boats and 2 of the clouds with seagulls. I absolutely love them. Your inventory has such a nice selection of items that I can decorate the room and still be able to use the decor later on. My daughter was there when I opened the box, which by the way was extremely well packaged for shipment, and I think you have another customer. She loved the sailboats as well. Thanks for such nice products to choose from. I already have my eye on several other items. Thanks for the lifeguard chair ornament and pen. The ornament is so cute and my daughter swiped the pen. Thanks again for the great products. Brenda J. - Chicksaw, AL. (6/08/09)
Thanks soooooooo much, Dave - my package came today -- love it. And the cute gifts you sent too. I appreciate. Hope we can get to Marathon one day - we will stop in . Joanie W.- Deerfield Bch. FL.(5/28/09)
How very refreshing to get an email confirmation that's actually personalized! Thanks! This is a great way to do business...and I will make sure to tell others about your site!
I look forward to putting the crabs up!
Thanks again and take care,
Phyllis B. - Manahawkin, New Jersey (5/2/09)
I received the shelf and it is beautiful! Thanks again for every thing it was a pleasure doing business with you.
Laurie H. - Northridge, CA
I just wanted to Thank You for such a great follow up on the CD we ordered. We did receive it today, and IT IS WONDERFUL.... We will be ordering all the other 11 volumes here very soon. Thank You again... Mr. James T. - Arvada CO. 3/16/09
We received our order today...beautiful. Thank you. We have passed your web site to friends.
Eleanor W. - Leesburg, FL. 2/25/09
I just wanted to compliment you on your fast shipping and creative products. I also thought the colorful thank you pen and the adorable orniment were a very nice touch as well :)
"Please be advised that I received the item listed below in good shape and FAST ! I appreciate that and the tokens you sent along with the order( the fish and the pen ). It shows a very welcome attitude and I look forward to
hopefully doing more business with you."
Colorado Springs, CO
"I have received my Sailboat Clock and have hung it up. It is wonderful, just what I was looking for. Very happy with the purchase and the quickness in its arrival. I ordered it on the 26th of Dec and had it by Jan 2. Couldn't ask for better service. Thank you, it came so quickly and looks great in my newly renovated living room."
— Marilynn S., Johnston, R.I. (1/06/09)
"RECEIVED IT TODAY!I LOVE IT. Thank-you for the pen & the duck ornament. He is a cutie! Have a wonderful holiday!"
— Leslie K, Lake Worth, FL.(12/24/08)
"Package arrived today... It is beautiful. My daughter-in-law will love it.
Thanks for your help."
— Pam L., Saint Petersburg, FL (12/12/08)
"Received order Sat.6th. in good shape. Packing was great. Thank-you for the great service. Good job."
—John W. Wake Forest, NC.(12/8/08)
"I LOVE it!!! It is way better than I expected it would be. Thanks!"
— Sydney K., Henderson, NV (11/26/08)
"I received my Flounder fish yesterday. It looks great! Thanks for packaging it so thoroughly. Also, thanks for the duck ornament. It was a nice extra touch that was appreciated."
— Sharon B (Jenison, Michigan 11/10/08)
"I couldn’t believe how fast I received my order! I loved the wall signs I ordered for my basement. They really give it that “island” feel. And thanks for the palm tree ornament gift too. You guys are great!"
— Sue V., Mount Clemens, MI , (11/04/08)
"Our friend lives on Marathon, Cindy B-----, and introduced us to your wonderful shop on Thursday ... what an exciting experiance and we will, for sure, be back... also plan to enjoy my dolphin sculptures .. many thanks."
— Pearl O. (8/30/08)
"She got it (Paradise Found Sign) Monday and LOVED it! Thanks so much..I'll be back to your site in the future :)"
— Tiffany R. (Va Beach, Virginia (8/28/08)
"You are a pleasure to do business with. Today's the day the piece gets unwrapped! My son loves it, too. It was wrapped so carefully, and boy do I mean carefully. And I really like the "extras" inside. My husband is sure to love it. Thanks so much. It's beautiful. I will keep you in my favorite websites for future shopping "
— Jill T.
Roselle, Illinois (8/4/08)
"Thank you for the email, my CD arrived , and I love it!! You have me for a valued customer, great, great customer service, it's a pleasure to have people like you. Have a great summer! I know I will with my new CD."
Sunrise beach, Missouri (7/14/08)
"I have received everything that I was supposed to. Thank you so much for checking. I received them in good condition and love them! Thanks again!"
— Kim H.
Clemmons, NC (7/09/08)
"Thank you very much for your prompt attention to this.I will not only be shopping with you again, but will recommend you to my friends seeking similar items."
— Cathleen G.
Bethlehem, GA. (6/18/08)
"Thank you so very much for the prompt shipment of my Lobster. It arrived in a timely manner and I love it! Again, thank you." — Kathy D.
Burke, VA. (3/12/08)
"My husband and I have spent more than a thousand dollars at your store, and I just wanted to say we love your products and will continue to purchase them for ourselves and gifts for friends. We were just up there on Saturday and bought about $600.00 worth of merchandise. Glad to see that you are on the internet, though the internet does not do your art justice! You have to see it to get the feel of it. Loyal and well satisfied customers ..."
— Mark B and Debbie M.
Ft. Pierce, FL. (12/09/07)
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